FAQs - Frequently Asked Questions

Have Questions? We Have Answers!

Where is Poppin' Petals located?

We are located in York, ON M6M4E2, Canada

What is Poppin' Petals' phone number?

Contact us at ☎416-907-9303

How do I contact you via email? 

You may contact us via email by clicking here Email Us.

What hours are you open?

Our phone line hours are Monday - Friday 9:00 am- 5:00 pm EST and Saturday 9:00 am - 3:00 pm EST

Are you open on Holidays?

We are open on Mother's Day & Valentine's Day.

What payment options do you offer at checkout?

We offer all major credit card payment options, Visa, MasterCard, Discover, and Amex at checkout on our website. 

What is a Designer's Choice floral arrangement?

A Designer's Choice arrangement is when the floral designer hand selects the color scheme, the floral varieties, the style, and the container based on the time of the season.

Will my flower arrangement look exactly like the product picture? 

Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements, the variety will take precedence

What areas do you deliver flowers to?

We deliver flowers to many surrounding areas. See all our Floral Delivery Areas.

Do you deliver flowers to funeral homes, if so what information is needed?

When placing your flower order for a Funeral Service please provide us with the name of the deceased, the name of the funeral home, date & time of viewing.Order Sympathy and Funeral Flowers.

Do You deliver flowers to hospitals, if so what information is needed? 

When placing your flower order for a patient at a hospital provide us with the name of the patient and room number also please be sure the patient is not being released and can receive flowers.Send Flowers to a Hospital.

What if I want to cancel my order?

Please call us to cancel orders at ☎416-907-9303

Is the information I provide during checkout kept private and secure?

Yes,Poppin' Petalsis fully secure and SSL Certified (Secure Socket Layer). Please shop on our floral website with confidence

Where can I see your Customer Service Policy?

You may read our Customer service policy by clicking View Customer Service Policy.

I'm Ready to shop for flowers which page do you recommend I start at?

Yay! You may begin shopping for flowers by clicking on this page Shop Flowers Now. 

Still, have questions?

Feel free to contact us by phone or email us by clicking - Contact Us.